Edmentum Support Form

User Role

Select the option which best matches your role at your school

Student - learners enrolled in educational programs (parents/guardians may also select this option)Teacher - primarily manages instructional duties for the classes and students assigned to themMentor - promotes student success by providing additional support, such as a Tutor or School CounselorAdministrator - oversees large scale educational operations and objectives, someone who is a decision maker for the school's virtual programsTechnical Lead - manages technical operations and initiatives for the school, such as an IT Director Edmentum Employee - an Edmentum employee servicing school that inquiry is related toOther (please specify) - school secretaries, accountants, and all other ancillary school staff not included above

Other Role

Student Contact Information

First Name

Last Name

Email Address

Phone Number

Edmentum Employee Information

Your Edmentum Email Address

Who are you filling this in on behalf of? The Contact Information entered below will be used to send notification emails. Enter your Edmentum Employee information if you don't wish the customer to receive notification.

Contact Information

First Name

Last Name

Email Address

Phone Number

Location

Country

State

What is the name of your school and/or district?

Service/Platform

Which Edmentum offering is your inquiry related to? (Each product name links to its Learn and Support site — we encourage you to check there first if you haven't already.)

ApexCalvertCourseware 6-12Courseware ElementaryCareer Trade PrepEdOptions AcademyExact Path (Insights & Growth, Proficiency)InterplayMajorClarityStudy IslandVirtual TutoringLearn and Support has articles, guides, and troubleshooting resources for each product.

Are you enrolled in virtual courses taught by Edmentum teachers?

YES - I am enrolled in EdOptions Academy or ALVSNO - my courses are taught by teachers from my local schoolN/A - I'm not sure

Is your question related to LIVE virtual tutoring sessions with Edmentum?

YESNON/A - I'm not sure

Who manages your school's virtual programs with Edmentum? Are virtual Edmentum courses at your school taught by Edmentum-employed teachers or by your school's instructional staff?

School-Managed Program - our staff directly manages Edmentum virtual programs (school staff facilitates instruction)EdOptions Academy - Edmentum manages the virtual program (Edmentum teachers facilitate instruction)Hybrid - our staff facilitates instruction in tandem with add-on services facilitated by Edmentum (such as Tutoring, Grading Services, or other services)

Is your inquiry related to LIVE virtual tutoring sessions with Edmentum?

YESNON/A - I'm not sure

Is your inquiry related to a service other than EdOptions Academy or Live Tutoring? (Such as substitute teachers, grading services, success coaching, etc.)

YESNO

Is this for a school that has an EdOptions Academy (EOA) subscription? i.e. we manage their virtual programs with our instructional staff?

YES - we manage their virtual programs with our instructional staffNO - the school manages their virtual program independently

Is this inquiry related to LIVE virtual tutoring sessions with Edmentum?

YESNO

Is this inquiry related to a service other than EdOptions Academy or Live Tutoring? (Such as substitute teachers, grading services, success coaching, etc.)

YESNO

How do you login to access Edmentum? Once a choice is selected, a preview of the login page will appear below for you to validate your selection.

Directly at an Edmentum login pageGeniusCleverClasslinkCanvasA different login page/portal

What is the other login page/portal?

An Edmentum branded page with different login options

An Edmentum branded page with a username and password but the URL includes Genius.

A Clever branded web page with a search bar for the school name and a badge login.

A ClassLink branded page that allows you to search for your location.

Technical Errors

Suspected technical error affecting ability to progress through Edmentum activities

Content Errors

Suspected Content errors related to typos, linked lesson resources, or another item within lesson materials

Navigation and Features

General questions related to navigating and using features within Edmentum's platform

Integration

Integration related inquiries regarding app/course launching, data syncing, and post-setup guidance (such as Clever, Classlink, Canvas, and other partners)

User Management

Subscription-related questions regarding user management, enrollments, academic concerns, or course recommendations

Edmentum Best Practices

Strategies and practical tips to maximize student engagement, improve outcomes, and get the most value from your Edmentum programs

Course Catalog Questions

Common questions about available courses, subject offerings, and program options in the Edmentum course catalog

Courses to Courseware Upgrade

Support on the transition from Courses to Courseware, including features, functionality, and what to expect during the upgrade process

Course Settings, Standards, and Customizations

Configuring course settings, alignment to state standards, and customizing courses

Data and Reporting

Requesting reports, understanding your data, and identifying which reports best support specific questions, goals, and performance insights

Getting Started with my Implementation

Support for launching your Edmentum implementation, including setup guidance, onboarding resources, and key milestones for success

Professional Development Resources

Edmentum learning community resources, on-demand webinars, and self-service professional learning materials

How can we help? Please select the option which best matches the reason for your Edmentum Support request:

Login/password reset assistanceHelp navigating and using features within Edmentum's platformSuspected content errorsSuspected technical errorAcademic concerns related to enrollments, start/end dates, and gradesGeneral feedback on how we can improve our programs

How can we help? Please select the option which best matches the reason for your Edmentum Support request:

Login/password reset assistance	Best Practices
Navigation and features explanation	Course Catalog Questions
Suspected content error	Courses to Courseware Upgrade
Suspected technical error	Course Settings, Standards, and Customization
Integration related inquiry	Data and Reporting
User Management	Getting started with my implementation
School/District contracts and renewals with Edmentum	Professional Development Resources
General feedback on how we can improve our programs

Issue Description

Does this issue impact someone else?

YesNo

Who does this issue impact?

StudentTeacherMultiple StudentsEntire ClassUnknown

Impacted Person Information

First Name

Last Name

Username

Please provide a description of your request.

Please provide screenshots of the issue.

File size limit is 25MB

Please provide screenshots of the issue.

File size limit is 25MB

A screenshot helps us quickly see the issue and resolve your request faster, here are instructions on how to take a screenshot based on your device type and where an autosaved screenshot may default to:

Windows: Win + Shift + S or Win + PrtScn(Pictures/Screenshots)
Mac: Cmd + Shift + 4 or Cmd + Shift + 3(Desktop)
Chromebook: Ctrl + Show Windows(Downloads)
iPhone/iPad: Side + Volume Up(Photos > Screenshots)
Android: Power + Volume Down(Gallery / Screenshots)

If you want to attach any files to help illustrate the issue, please attach those here.

File size limit is 25MB

Troubleshooting Tips

Before submitting a support request, please take a moment to review the troubleshooting tips below. These steps often fix common issues and can save you time.

Basic Troubleshooting Tips

Refresh the browser.
Close and restart the browser.
Restart your device.
Clear the browser’s cache and cookies.
Check that pop-ups are enabled.
Make sure that the list of trusted sites has been added to the network/filters (How-to and List).
Check that the browser is updated to the latest version.
Check the internet connection.
Check Edmentum’s system status.
Add Edmentum Email Addresses to approved sender list (How-To).

Have you tried the linked troubleshooting recommendations above?

Yes, I tried the recommended stepsNo, I have not tried them yetNot sure / Not confirmed

Has the impacted person tried the linked troubleshooting recommendations above?

Yes, they tried the recommended stepsNo, they have not tried them yetNot sure / Not confirmed